Terms of Service

Effective Date: October 6, 2026 Last Updated: October 9, 2026

These Terms of Service govern access to and use of Med-Cert Pro, including medcertpro.com, the Med-Cert Pro web application, mobile applications, credential-management services, renewal tools, credential-sharing services, employer/agency services, provider-directory services, and related products and services (the "Services"). The Services are provided by Tyche Services (d.b.a. Med-Cert Pro) ("Med-Cert Pro," "we," "us," or "our").

By creating an account, purchasing, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be legally capable of entering into a binding agreement. The Services are intended primarily for adults managing professional certifications, licenses, continuing-education records, and workforce credential requirements. The Services are not designed or offered for patient records, PHI, background checks, criminal-history reports, or consumer reports. Additional organization terms may apply when an employer or agency provides access.

3. Purpose of the Services

Med-Cert Pro provides tools for organizing, storing, tracking, sharing, and monitoring professional certifications, licenses, credential cards, continuing-education records, training records, expiration dates, renewal information, verification records, and related professional compliance information.

Med-Cert Pro is not a governmental licensing agency, credential issuer, educational accreditor, healthcare provider, law firm, employer, or regulatory authority unless expressly stated otherwise.

A credential appearing in Med-Cert Pro does not by itself establish authenticity, legal validity, employer acceptance, or issuer verification.

Store Billing and Restoring Purchases

Where purchases are made through Apple or Google, billing, cancellation, refund processing, and restoration may also be governed by the applicable store's terms and account controls. Med-Cert Pro may provide a Restore Purchases function in native applications so previously purchased qualifying access can be associated with the appropriate Med-Cert Pro account after verification.

A client application or browser redirect does not by itself establish payment. Med-Cert Pro may require signed server-to-server confirmation or other verification from the applicable billing provider before activating or extending subscription access.

EULA and Clinical Disclaimer

The Med-Cert Pro End User License Agreement and Clinical Disclaimer are incorporated into these Terms by reference. They govern the software license, credential-verification limitations, continuing-education limitations, reminder limitations, document-assisted autofill, and the requirement to confirm professional credential and renewal information with the applicable issuing organization, regulator, employer, or other official authority.

Med-Cert Pro is not a clinical decision-support system and is not a substitute for medical direction, scope-of-practice rules, patient-care protocols, or professional judgment. Med-Cert Pro does not award CE hours, accredit courses, approve continuing-education credit, or independently validate a professional credential unless a feature expressly states that an identified source has been independently verified.

Organization access transition period

If an organization revokes an assigned employee seat, organization-sponsored access ends immediately and the seat may be returned to the organization’s available pool. The individual’s personal Med-Cert Pro account and personal credential wallet are not deleted solely because organization access ends.

Unless the individual already has a separately paid active individual subscription, Med-Cert Pro may place the account into a 7-day individual transition trial beginning at the time organization access is revoked. During that transition period, the individual may continue using qualifying individual features. After the transition period ends, continued paid features require an active individual subscription or another valid entitlement.

A separately paid individual subscription is not downgraded or replaced by an organization revocation.

Cross-platform account access and billing source

A valid Med-Cert Pro entitlement is associated with the user’s Med-Cert Pro account rather than a particular device. A qualifying website subscription may therefore provide access when the same account signs in to supported iOS, iPadOS, and Android applications, and a verified qualifying native-app subscription may provide access on the website.

Purchases initiated in supported native applications may be processed through Apple App Store In-App Purchase or Google Play Billing as applicable. Website purchases may be processed through Stripe or another authorized processor. Users should not knowingly purchase duplicate individual access through multiple billing sources for the same Med-Cert Pro account. Med-Cert Pro may prevent a checkout when an active entitlement is already present.

Invoices and purchase records

For purchases where Med-Cert Pro is the merchant of record, Med-Cert Pro may generate its own invoice or paid receipt and make it available in the account dashboard and by email. These records may include the invoice number, service period, items purchased, taxes if applicable, amount paid, payment source, and payment reference. Paid financial records may be retained even if an account is later deleted where retention is required for accounting, fraud prevention, dispute resolution, or legal obligations.

Purchases processed by Apple or Google remain subject to the applicable store’s receipt and billing records. Med-Cert Pro may display an access or purchase-history record for those transactions but does not represent that record as a replacement for the store-issued receipt or tax invoice.

2. Accounts and Security

You are responsible for accurate account information and for protecting your password, passkeys, authentication devices, recovery codes, and other account-access methods. You may not share credentials or permit impersonation. Med-Cert Pro may require multi-factor authentication, reauthentication, passkeys, device verification, or other security controls for sensitive actions.

13. Employer and Organization Access

Joining an organization workspace does not transfer ownership of an individual's personal Med-Cert Pro account. Organizations may request access to information required for credentialing, employment, training, or compliance. Organizations may maintain separate compliance/audit records where law or contract permits. Leaving an organization does not automatically delete an individual's personal wallet.

Organizations are responsible for assigning appropriate roles, limiting access according to legitimate responsibilities, maintaining lawful authority for records they upload or request, removing unnecessary access, protecting exported data, and instructing authorized users not to upload PHI or prohibited information.

14. Notifications

Email, push, SMS, in-app, or other reminders are conveniences and are not guaranteed to arrive. Delivery may fail due to device settings, filtering, network conditions, service outages, incorrect information, or other circumstances. You remain responsible for monitoring credentials and meeting deadlines.

Organization and Employer-Sponsored Seats

Organizations may purchase annual Med-Cert Pro access based on a defined number of employee or workforce seats. Group pricing is based on the number of seats purchased and is provided through a quote, order, or organization agreement unless a self-service group price is expressly displayed.

An assigned organization seat may provide an individual with Med-Cert Pro access without a separate personal subscription while that seat remains active. Ending employment or organization membership may end the organization-sponsored entitlement, but it does not automatically delete the individual's personal Med-Cert Pro account or personal credential wallet. The individual may be offered the option to continue access through an individual subscription.

Organizations are responsible for maintaining accurate seat assignments and promptly removing access that is no longer appropriate. Organization subscriptions and workforce access may also be governed by an Organization Services Agreement, Credential Data & Security Addendum, quote, order form, or other written agreement.

21. Fees and Subscriptions

Certain Services may require payment. Pricing, billing frequency, renewal terms, trial periods, cancellation rules, taxes, and included features will be disclosed before purchase. Purchases made through Apple or Google may also be governed by applicable store billing terms. Provider sponsorship pricing and agency subscriptions may be governed by separate written agreements.

Subscription Access and Billing

Med-Cert Pro Individual is offered as an annual subscription currently priced at $25.00 per year when purchased directly through the Med-Cert Pro website, unless a different price, promotion, tax, or legally required charge is disclosed before purchase.

One active individual subscription applies to the same Med-Cert Pro account across supported web, iOS, iPadOS, and Android clients. Users should not purchase a second individual subscription when the same account already has active access through another supported billing source or through an active organization-sponsored seat.

Native-app purchases may be offered through Apple App Store In-App Purchase or Google Play Billing. The price displayed by Apple or Google at the time of purchase controls that store transaction and may differ because of store price tiers, currency conversion, taxes, regional programs, or other store requirements.

Subscriptions purchased through a billing provider may automatically renew unless cancelled before the end of the current billing period according to that provider's terms. Cancellation ordinarily prevents the next renewal and does not terminate access already paid for before the end of the current subscription period.

Where Med-Cert Pro provides a trial or testing-access period, the duration and features of that period will be disclosed through the applicable interface. A trial does not change the normal annual subscription price unless expressly stated.

If a payment fails, expires, is reversed, is refunded, or otherwise cannot be collected, Med-Cert Pro may place the account into a past-due, grace-period, read-only, or expired state. Med-Cert Pro does not immediately delete professional credential records merely because paid access ends. Subject to applicable retention and security requirements, users may continue to sign in to review available information, export their information, and request account deletion. Adding new credentials, uploading new documents, adding CE entries, creating new credential shares, or using other paid functionality may require active access.

8. Credential Documents

You represent that you have the right to upload and store documents you submit. You retain ownership of your content. You grant Med-Cert Pro a limited license to host, store, encrypt, process, reproduce, transform, transmit, scan, create secure previews of, and otherwise handle content only as reasonably necessary to provide, secure, maintain, improve, or comply with legal obligations relating to the Services.

12. Credential Sharing

You may choose to share selected credential information or credential packets. You control the available scope and duration of a share subject to applicable organizational agreements and law. A share may be revoked, but revocation cannot retrieve copies lawfully downloaded or otherwise retained by a recipient before revocation.

15. Data Export and Account Deletion

Users may request an export of account and credential information through available controls. Users may request deletion through in-app controls and the public deletion path at https://medcertpro.com/account/delete.

Deletion is subject to lawful retention for security, fraud prevention, dispute resolution, legal obligations, accounting, audit integrity, contractual obligations, or organization-controlled records lawfully maintained separately. Retained information will remain restricted to the applicable purpose.

20. Intellectual Property

Med-Cert Pro software, branding, designs, documentation, and original content are owned by Med-Cert Pro or its licensors. These Terms do not transfer ownership. Third-party marks remain the property of their respective owners.

4. Credential Statuses

Med-Cert Pro may display Active, Expiring Soon, Critical, Expired, Renewal In Progress, Self Reported, Document Provided, Document Reviewed, or Source Verified classifications.

• Active means the stored expiration date is outside the configured warning period.
• Expiring Soon means the stored expiration date falls within the configured planning window.
• Critical means expiration is imminent under the configured threshold.
• Expired means the stored expiration date has passed.
• Renewal In Progress means the user or authorized organization has recorded an active renewal workflow. It does not extend the underlying credential expiration date.
• Source Verified is displayed only when the verification process identified for that credential was completed against an authoritative or approved source.

Other statuses must not be interpreted as independent confirmation by the issuer.

5. User Responsibility for Accuracy

You are responsible for reviewing the accuracy of credential names, issuers, credential numbers, issue dates, expiration dates, jurisdictions, continuing-education information, and renewal requirements. Optical character recognition, artificial intelligence, document parsing, and automated processing can make errors. Notifications and status calculations do not replace your responsibility to confirm current requirements with the issuing or regulatory authority.

6. Continuing-Education Tracking

Med-Cert Pro may allow you to record continuing-education ("CE") activities, hours, course providers, certificate numbers, content areas, delivery methods, and related information for organizational purposes. CE entries are user-reported unless expressly identified otherwise.

Med-Cert Pro does not award, issue, accredit, certify, approve, validate, or guarantee continuing-education credit. Med-Cert Pro is not a continuing-education accrediting organization and does not represent that a course or activity satisfies any National Registry, state, licensing-board, employer, certification-issuer, or other renewal requirement.

Users may manually add, organize, and export records of continuing education they have completed. Those entries are record-keeping data supplied by the user. The ability to record CE in Med-Cert Pro does not mean Med-Cert Pro issued the education, awarded the hours, approved the activity, verified acceptance, or determined that it satisfies a renewal requirement.

Med-Cert Pro may compare hours you record with a requirement set that has been reviewed against an identified official source. Any total, category allocation, percentage, completion indicator, or "hours remaining" calculation is an informational tracking estimate based on the data available to Med-Cert Pro and the renewal path you select. It is not a certification of eligibility for renewal.

Credentialing and renewal rules, accepted course types, topic requirements, caps, distributive-education limits, local or state components, examinations, skills verification, affiliation requirements, and other conditions may change without notice. You remain responsible for confirming the current requirements and whether each course or activity will be accepted directly with the applicable issuing organization, National Registry, state EMS office, licensing board, employer, medical director, or other authority before relying on the tracker or submitting a renewal.

A state license and a National Registry credential may have different requirements. Med-Cert Pro uses the jurisdiction recorded on the applicable professional license or credential rather than a user's current physical location to identify potential state rules. The presence of a state or National Registry rule in Med-Cert Pro does not mean that rule is the only renewal pathway available.

Med-Cert Pro may decline to display an automated CE-hours-remaining calculation when the applicable rule has not been reviewed, is ambiguous, is outdated, or does not use a fixed hours-based pathway.

7. Professional Credential Information Only; No PHI

Med-Cert Pro is a professional credential-management platform. It is not designed, offered, or intended as an electronic health record, patient portal, medical-record repository, clinical documentation system, insurance-record system, or service for storing or processing patient health information.

Users and organizations must not use Med-Cert Pro to create, upload, receive, maintain, transmit, or store Protected Health Information ("PHI") as defined by HIPAA.

The Services are intended for professional certifications, licenses, credential cards, credential numbers, training certificates, continuing-education records, expiration dates, renewal records, verification records, and related workforce credential information.

Unless Med-Cert Pro expressly introduces a feature that specifically permits a category of information, do not upload patient medical records, medical charts, clinical notes, diagnoses, treatment information, prescription information, laboratory or imaging results, patient photographs or patient identifiers, health-insurance records, Social Security numbers, complete financial-account credentials, or unrelated sensitive information.

If Med-Cert Pro becomes aware that prohibited information has been submitted, we may quarantine, restrict, remove, or delete it as reasonably necessary to protect affected individuals, maintain the intended scope of the Services, and comply with applicable law. Inadvertent submission does not expand the intended scope of the Services or create a HIPAA business-associate relationship.

9. Renewal Information

Med-Cert Pro may provide renewal information, official-source links, educational resources, maps, nearby-provider information, or other assistance. Requirements, availability, authorization, pricing, and course acceptance can change.

Before making a licensing, certification, continuing-education, employment, or regulatory decision, confirm current requirements directly with the applicable issuing organization, licensing authority, governmental body, employer, or training provider.

10. External Websites, Issuers, and Trademarks

The Services may link to third-party websites including certification organizations, registries, governmental agencies, training organizations, schools, employers, and renewal providers. External sites are controlled by their operators. Med-Cert Pro is not responsible for their availability, security, accuracy, privacy practices, terms, pricing, scheduling, or conduct.

A link does not constitute sponsorship, endorsement, partnership, authorization, recommendation, approval, or affiliation unless Med-Cert Pro expressly states that such a relationship exists.

Names, certification names, trademarks, service marks, and logos belonging to third parties remain the property of their respective owners. References are used to identify applicable credentials, organizations, or external resources. Unless expressly stated, Med-Cert Pro is not affiliated with, endorsed by, sponsored by, approved by, or acting on behalf of the American Heart Association, National Registry of Emergency Medical Technicians, any state EMS office, licensing board, governmental body, educational institution, employer, or other issuer.

11. Training Provider Listings and Sponsorships

Med-Cert Pro may display training-provider listings. Provider information may be provider supplied, publicly available, derived from official sources where permitted, contractually supplied, or reviewed by Med-Cert Pro.

A provider listing does not guarantee authorization status, accreditation, course acceptance, instructor qualification, availability, pricing, or eligibility for a particular credential.

Paid listings are identified as Sponsored. Sponsored placement may affect display order. Payment for placement does not constitute or imply Med-Cert Pro endorsement, issuer authorization, superiority, or a recommendation. Users must confirm course eligibility before purchase or attendance.

Provider claims regarding issuer authorization or training-center relationships may be subject to documentation and review. Med-Cert Pro may remove or change a listing that is inaccurate, misleading, outdated, infringing, or inconsistent with applicable external-link or trademark rules.

18. Acceptable Use

You may not access another account without authorization; submit fraudulent credentials; falsify verification; circumvent security; distribute malware; scrape private user data; overload the Services; impersonate an issuer, employer, provider, or Med-Cert Pro; misuse sharing links; infringe intellectual-property rights; upload prohibited information; or use the Services unlawfully.

19. Suspension and Termination

Med-Cert Pro may restrict or suspend access when reasonably necessary to protect users, investigate fraud, respond to security incidents, comply with law, address misuse, or enforce these Terms. Where practical, notice and an opportunity to resolve non-security issues will be provided.

16. Security

Med-Cert Pro uses administrative and technical safeguards designed to protect information. No electronic system is guaranteed completely secure. You agree to use available security controls and report suspected unauthorized access promptly.

17. No Medical, Legal, or Regulatory Advice

Med-Cert Pro does not provide diagnosis, treatment, medical advice, patient-care protocols, legal advice, or regulatory advice. Credential and renewal information is for organizational and informational purposes. Requirements may vary by jurisdiction and change over time.

22. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Med-Cert Pro does not warrant uninterrupted operation, error-free automated extraction, continued availability of external providers, or that use of the Services guarantees licensing, certification, employment, renewal, or regulatory compliance. Rights that cannot lawfully be waived are not limited by this section.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Med-Cert Pro and its officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Services, including missed notifications, credential expiration, third-party provider conduct, or loss of business opportunity, except where liability cannot lawfully be limited.

A final monetary cap and any consumer-specific exceptions must be completed by qualified counsel before launch.

24. Indemnification

To the extent permitted by law, organization and commercial users agree to indemnify Med-Cert Pro from third-party claims arising from unlawful use, unauthorized disclosure, violation of these Terms, or infringement of third-party rights. Consumer indemnification provisions remain subject to applicable law.

26. Governing Law and Disputes

These Terms are governed by the laws of the State of Louisiana, except where applicable consumer law requires otherwise. Arbitration, venue, jury-waiver, and class-action language must be added only after qualified counsel evaluates the jurisdictions in which Med-Cert Pro will operate.

25. Changes

Med-Cert Pro may update the Services and these Terms. Material changes will be communicated through reasonable means and will state an effective date. Affirmative consent will be obtained when required by law.

27. Contact

Tyche Services (d.b.a. Med-Cert Pro), 609 Metairie Rd PMB 4015, Metairie, LA 70005

Legal: [email protected]

Support: [email protected]