Customer Support
How to reach the Med-Cert Pro team, how quickly we respond, and what support can help with.
Help from people who understand credential work.
Med-Cert Pro provides support for account access, credential organization, subscriptions, organization licensing, employee activation codes, provider listings, and product use across the website and future mobile applications.
Support channel
How to reach us: email [email protected] — and never send passwords, PHI or credential documents by email.
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Support channel
How to reach us: email [email protected] — and never send passwords, PHI or credential documents by email.
Read full sectionWhat this means for you
- Email [email protected] from the address on your account when you can.
- If we need a file, we’ll send you a secure way to provide it.
- Never send passwords, recovery codes, patient information or credential documents by ordinary email.
Full section
Email [email protected]. Do not send passwords, recovery codes, patient records, PHI, or sensitive credential documents by ordinary email. If a file is needed to investigate an issue, support will provide an approved secure method.
Response targets
We aim to acknowledge requests within two business days, and prioritize security, billing and activation issues.
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Response targets
We aim to acknowledge requests within two business days, and prioritize security, billing and activation issues.
Read full sectionWhat this means for you
- Account-security and billing-access issues are handled first.
- Organization activation problems are prioritized so teams aren’t blocked.
- Organizations with a written agreement may have additional commitments.
Full section
We aim to acknowledge ordinary support requests within two business days. Account-security, billing-access, and organization-activation issues are prioritized. These are service targets rather than guaranteed service-level commitments unless a written organization agreement states otherwise.
Scope
Support helps with how Med-Cert Pro works — it can’t decide whether a credential or CE activity is valid.
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Scope
Support helps with how Med-Cert Pro works — it can’t decide whether a credential or CE activity is valid.
Read full sectionWhat this means for you
- We can troubleshoot accounts, uploads, reminders, sharing, billing and organization tools.
- We can’t confirm credential validity, CE acceptance, or licensing or employment eligibility.
- For those questions, contact your issuer, licensing board, registry or employer.
Full section
Support can explain product behavior and help troubleshoot the Med-Cert Pro service. Support does not determine whether a professional credential is valid, whether a CE activity is accepted, or whether a person meets licensing or employment requirements.
Read the full Customer Support Policy
Med-Cert Pro provides support for account access, credential organization, subscriptions, organization licensing, employee activation codes, provider listings, and product use across the website and future mobile applications.
Support channel
Email [email protected]. Do not send passwords, recovery codes, patient records, PHI, or sensitive credential documents by ordinary email. If a file is needed to investigate an issue, support will provide an approved secure method.
Response targets
We aim to acknowledge ordinary support requests within two business days. Account-security, billing-access, and organization-activation issues are prioritized. These are service targets rather than guaranteed service-level commitments unless a written organization agreement states otherwise.
Scope
Support can explain product behavior and help troubleshoot the Med-Cert Pro service. Support does not determine whether a professional credential is valid, whether a CE activity is accepted, or whether a person meets licensing or employment requirements.